Beginning Laser users often have curious issues that cause their projects not to turn out as expected. It’s often a mystery as to why a project won’t engrave/cut correctly. Listed below are a few common troubleshooting scenarios that can be readily resolved.

1. Job cuts in the wrong place on the material
2. Check the origin setting in Lightburn and press the origin button on the controller keypad.
   
   
3. Material won't cut all the way through with settings that I know have worked before
4. Double check your focus
5. The lens or mirrors may be dirty, contact a staffer or the the Laser Shop Manager. Do not attempt to clean the lens unless you have been trained to do so.

Lightburn and the Ruida Controller make this laser cutter super easy to use, but there can still be challenges.

Common Errors:

Not Enough Extend Space

This cryptic message means that the laser head does not have enough room to slow down (decelerate) and stop at the given engraving speed and based on where the design is located.

Possible Solutions:

Option 1: The best solution is to move your design away from the edges of the laser in your design software. Once you’ve done this and moved your material on your laser bed to match, this error should go away.

Option 2: Another solution is to slow down the engraving speed. Faster engraving requires more distance past the design for the laser head to slow down, stop, and reverse direction. By slowing down the engraving speed, the laser head will not require as much distance to stop and reverse direction. If

Frame Slop

This error message means the laser head would have to travel beyond the bounds of the engraving area. This error usually occurs when some portion of the design is outside the edges of the design area.

Possible Solutions:

Move the design within the engravable area. In LightBurn, check to ensure no layers outside of the design area are set to output (they may not be visible but can still have output turned on).